SHIPPING & RETURNS

SHIPPING & DELIVERY

Please allow 2-3 business days for your order to be processed for shipping. We make every effort to fulfil orders as quickly as possible. Successfully placed orders will receive an email confirmation with the order details. If you do not receive an email, please check your spam filter or contact us for confirmation.

If you need any assistance with your order, please contact us immediately at contact@solosista.com. We will not be able to make changes to your order after it has shipped. Shipping charges for your order will be calculated and displayed at checkout.

We ship far and wide and we’re proud of that. However, we are not responsible for customs and duties determined by each country’s individual customs agency. Duties, taxes, and other fees are the responsibility of the recipient.

RETURNS & EXCHANGES

We accept returns up to 14 days after delivery, if the item is unused and in its original condition, we will refund the full order amount.

If your order arrives damaged in any way, please email us as soon as possible at contact@solosista.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

FEES & CHARGES

Should we accept your return (ie if the item is unused and in its original condition), we will refund the purchase price only - shipping costs for the return are to be paid by the customer and will not be reimbursed.  There are no additional fees to be charged for this return (ie there is no restocking fee charge applied to the refund).